Data Analysis & Technical Support
Data Reduction
At LGC Maine Standards, data reduction services are always included with the purchase of VALIDATE® products with no additional charge. Data can be sent to LGC Maine Standards as often as you need:
- Six-month checks
- Retesting
- Troubleshooting, or
- After your instrument maintenance
Or, to process data on your own and receive real-time reports, please contact data reduction or technical support to learn more about the early access period to the cloud-based processing software, MSDRx Infinity through the myCalVer portal.
Registered Users
New Users
Technical Support
The mission of the Technical Support Group at LGC Maine Standards is to provide the highest standard of technical assistance with every customer interaction. Our goal is to resolve every customer inquiry or concern in an expeditious and professional manner.
To help with this mission, this section of our website includes technical information about our products and services for you. In addition to detailed information about our products and services, our FAQs also include information regarding linearity and calibration verification requirements.
Lastly, we provide several case studies based on customer requests for examples of results and potential corrective actions. Please use the Customer Feedback Form to let us know how we are doing and whether there is additional information you would like to see here.
About Technical Support Staff
Our technical support personnel at LGC Maine Standards are qualified laboratory professionals, many of whom are Medical Technologists with experience in the Chemistry lab. In addition to the expertise in linearity and calibration verification requirements, LGC Maine Standards' technical support staff are familiar with all VALIDATE® products, data reductions reports, a wide range of analyzers, and the regulations of inspecting agencies.
Questions?
Call 1-800-377-9684
Email msc.techsupport@lgcgroup.com
Hours
Mon - Thu: 8:30 AM to 5:00 PM, ET
Fri: 8:30 AM to 4:00 PM